DKI Canada Property Restoration FAQ

When choosing a property restoration company, look for experience, professional restoration expertise, emergency response capabilities, clear communication and familiarity with the insurance claims process. It is also important to choose a company that understands the impact property damage can have on the people experiencing it.

At DKI, restoration is about more than repairing physical damage. Our teams understand that experiencing damage to your home or business can be stressful and emotional, which is why we approach restoration with care, compassion and a people-first mindset. DKI combines local expertise with the resources and support of a national network to help people through the restoration process from start to finish.

Water damage restoration should begin as soon as possible after the property is safe to enter. Water and moisture can spread into flooring, walls, insulation and other building materials, including areas where damage may not be immediately visible. A professional restoration team can identify affected areas, remove standing water and use specialized drying and moisture-monitoring equipment to help prevent further damage.

Fire damage restoration typically begins with an assessment of the property and measures to secure the affected area. Depending on the extent of the loss, restoration may include emergency board-up or tarping, water removal, smoke and soot cleanup, odour removal, contents restoration and structural repairs. The exact process will depend on the type and severity of the damage.

Yes. DKI restoration professionals regularly work within the insurance claims process and can communicate with homeowners, business owners, insurance professionals and other parties involved in a property loss. The restoration team can document damage, provide information about the work required and help make the restoration process as clear and manageable as possible.

Yes. DKI’s network provides restoration services for both residential and commercial properties across Canada. This includes homes as well as commercial and institutional properties affected by water, fire, storms and other types of property damage. DKI teams also have experience responding to large and complex commercial losses.

DKI has a network of locally operated property restoration companies serving communities across Canada. You can use the location finder on www.dki.ca to find a DKI location serving your area and access local contact information. For an emergency, you can also contact DKI’s 24/7 emergency service line for assistance, at 1-855-354-2329.