Project Manager

The Project Manager responds rapidly and efficiently to residential and commercial insurance losses within the Okanagan. The successful candidate will be a leader within the organization and is accountable for the achievement of sales, performance and customer experience goals. As Project Manager, you will spend a good deal of time in the field to see your projects are properly completed. The position is based on 𝐊𝐞𝐥𝐨𝐰𝐧𝐚 area.

• Attend and manage emergency situations as required to produce a scope of work needed to achieve safe / dry conditions after an emergency event.

• Perform a post-completion site visit to ensure that drying and other remediation standards have been met to company and industry standards.

• Prepare timely, fair and accurate estimates either through coordination with our Xactimate Team or other through the use of stand-alone estimates for emergency services, repair and content remediation/storage work.

• Communicate with insured, tenants, owners, property managers, adjusters, brokers and other stakeholders in a timely and effective fashion.

• Oversee project deliverables and monitor progress from start to finish.

• Manage timelines to ensure projects are completed on time.

• Manage costs to ensure projects are completed on budget.

• Work with your project coordinator to prepare files for invoicing in an accurate and timely fashion.

• Assist the accounting staff with unpaid invoices including following up with customers

• Ensure client satisfaction on all projects.

• Build and foster relationships with clients and vendors.

• Working with your project coordinator, maintain job management software requirements including entry of dates, journal notes and estimate uploads.

• Comply with established organizational workflow procedures.

• Have flexibility to respond to 24-hour emergency restoration and mitigation calls when participating on on-call rotation

• Existing experience in project management preferably within the property damage restoration industry

• IICRC Certified - WRT, FSRT, AMRT

• Xactimate Level 2 • Proficient in Microsoft Office, Xactanalysis, Xactimate and DocuSketch

• Knowledge of both Commercial and Residential construction

• Xactimate estimating experience – Level 2

• Excellent working knowledge of insurance industry

• Strong planning and organizational skills

• Excellent communication and presentation skills • Goal oriented, strong values

• Customer focused

• Valid BC driver's license required